FAQs

Q. How can I get in touch with Tiny Dream World for support?

For any queries or assistance, our customer support team is here to help. You can reach us via email at support@tinydreamworld.co.uk or by visiting the "Contact Us" page on our website.

Q. How can I check the status of my order?

Once your order has been shipped, you will receive an email notification with a tracking number. Tracking information usually becomes available within 48 hours. You can also track your order using our order tracking tool at Track Your Order page

Q. Can orders be returned?

Yes, orders can be returned within 30 days of receiving the item. Please contact us via email at support@tinydreamworld.co.uk  to arrange the return.

Q. What is the total delivery time for orders?

Order processing time, which usually takes 1-3 business days, is one of the two components that make up the entire delivery time. Additionally, transit typically takes 3-4 business days.

Q. How long does it take to process orders?

Orders are generally processed within 1 to 3 business days, excluding weekends and holidays. You will receive a notification email upon order confirmation and another email when your order has been shipped.

Q. What should I do if my item arrives damaged?

In the rare event that an item arrives damaged, please email us with your order number and a picture of the damaged product. We will promptly send a replacement free of charge.

Q. How can I get assistance if my question hasn't been answered?

If you have any further inquiries or comments that haven't been addressed, please contact us via email at support@tinydreamworld.co.uk. Our team is always ready to assist you.